ICT Services Of A Provincial Municipality In Peru. A Case Study
DOI:
https://doi.org/10.47750/pnr.2022.13.S05.05Keywords:
Communication technology, Knowledge management, E-government, Telecommunication, Information transfer.Abstract
This research allows to have a better understanding of how ICT services are applied in the Provincial Municipality of Rodriguez de
Mendoza (hereinafter MPRM), specifically from the perspective of workers. In order to analyze, implement and determine the type of
virtual or remote attention that is needed to meet the needs of end users, several categories have been examined for their approach such
as municipal resources, specifically its technological platform, the indicator of staff training in terms of knowledge and use of digital
services, the indicator of initiation to the end user, taking into account the degree of acculturation. A documentary review, in-depth
interviews with workers, end users and experts in the field were used in the research. With the data collected and analyzed, it was
possible to conclude that, while the MPRM implemented software and hardware to support the use of Tics services in its internal and
external processes during the pandemic in the period 2020-2021, a low level of use and satisfaction among the citizens of the province
was identified due to the lack of training programs for staff and end-user caused by lack of inductive training programs for staff and
end-user.
