Relationship Between the Implementation of Patient Centered Care with Patient Satisfaction and Quality of Service Inpatient Installation at Hasanuddin University Hospital

Abstract

Objective: This study investigated how Patient Centered Care (PCC) was implemented and how it related to patient satisfaction and service quality outcomes.

Methods: Observational analytic research was conducted with a cross-sectional design. 150 patients in the samples are chosen proportionally and based on inclusion criteria. A Patient Centered Care (PCC) questionnaire, a Patient Satisfaction Questionnaire, and a Quality of Service Questionnaire were the measuring instruments used to gather the data. SPSS Version 22 was used to analyze the data. The PCC application's dimensions were described using univariate analysis. The effect of implementing Patient-Centered Care (PCC) on patient satisfaction and quality of service was examined using multivariate analysis..

Results: There is a relationship between the implementation of Patient Centered Care (PCC) and patient satisfaction (p=0.014) and there is no relationship between the implementation of Patient Centered Care (PCC) and quality of service (p=0.073)

Conclusion: This study shows that there is a relationship between implementation PCC on patient satisfaction but there is no relationship with quality of service.