Implementing Challenges Of Iso/Iec 20000 Standard In It Service Sector - A Descriptive Study
This study has been used as a descriptive research method to examine the challenges in the implementation of ISO/IEC 20000 standard (ISO 20K) in the IT Service Sector in Chennai. Challenges in the implementation of ISO 20K are called the main variable of the present study. The researcher used a purposive sampling technique. Finally, a 358-respondent survey is used for this study. After collecting the data, the study used SPSS and MS Excel for analysis purposes. It is found that best practices and belief in the benefits, Top Management needs to be well aware of the benefits, Project and IT Managers are well aware of the implementation of ISO 20K, IT service management tools and development IT infrastructure, and teams worked together and responsibly in an IT Company.